Shipping and Return Policy

This Shipping and Return Policy (“Policy”) governs the shipment and return procedures for products purchased through gemjuicer.com (“Website”) operated by GemJuicer (“Company,” “we,” “us,” or “our”).

By placing an order through this Website, you (“Customer,” “you,” or “your”) agree to be bound by the terms of this Policy.

1. Shipping Policy

1.1 Shipping Methods

We ship products globally via DHL and UPS. Customers can select their preferred shipping method at checkout from the available options.

1.2 Shipping Costs

Shipping costs are not included in the purchase price of the product. A real-time shipping calculator integrated into our Website will display the applicable shipping charges during the checkout process.

The Customer is solely responsible for all shipping costs.

1.3 Customs, Duties, and Taxes

For international shipments, any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are the sole responsibility of the Customer.

We are not liable for any additional costs or delays incurred due to customs processing.

1.4 Shipping and Delivery Timeframes

  • Order processing time: 1-3 business days following payment confirmation.
  • Estimated delivery times will be displayed at checkout.
  • Delivery timelines are estimates and not guaranteed.
  • We are not responsible for delays caused by carrier issues, customs inspections, weather events, or any other unforeseen circumstances beyond our control.

1.5 Shipping Address Accuracy

Customers must ensure that all shipping information provided is accurate and complete. We are not responsible for packages lost, delayed, or misdelivered due to incorrect or incomplete shipping details provided by the Customer.

1.6 Risk of Loss

All products purchased from us are made under a shipment contract. Risk of loss and title for such products pass to the Customer upon our delivery to the carrier.

2. Return and Refund Policy

2.1 Return Eligibility

Customers may request a return within fourteen (14) calendar days from the date the delivery is confirmed as completed by the carrier. Requests submitted after fourteen (14) days are automatically denied.

2.2 Conditions for Return

Products must be returned:

  • In their original, unused, and undamaged condition;
  • In original packaging, including all manuals, accessories, and certificates;
  • With no signs of use, installation, or modification.

Failure to comply with these conditions may result in the denial of the return or a reduction in the refunded amount at our sole discretion, based on the condition of the returned product.

2.3 Non-Returnable Items

Custom-made, modified, or personalized items are non-returnable and non-refundable under any circumstances.

2.4 Return Authorization Process

  • Customers must email [email protected] to request a return authorization.
  • Return instructions and shipping address will be provided upon approval.
  • Items must be returned within five (5) business days after receiving the return authorization.

2.5 Return Shipping Costs and Responsibility

  • All return shipping costs are the customer’s responsibility.
  • Customers are strongly advised to use a trackable shipping service and to purchase shipping insurance for return shipments.
  • We are not responsible for lost or damaged return shipments.

2.6 Inspection and Refunds

  • Upon receipt of the returned product, we will inspect it to ensure compliance with this Policy.
  • Refunds, if approved, will be issued to the original payment method within 7-14 business days after inspection.
  • Original shipping fees, return shipping costs, customs duties, and taxes are non-refundable.

We reserve the right to:

  • Reject returns that do not meet the above conditions.
  • Deduct restocking fees for products not returned in original condition.

3. Damaged or Defective Products

  1. Customers must inspect their order upon delivery and notify us within fourteen (14) calendar days of any damage, defect, or discrepancy.
  2. Claims made more than fourteen (14) days after the incident will not be accepted.
  3. For claims of damage or defects, Customers must provide:
  • Clear photographs and/or videos of the issue.
  • A detailed description of the problem.
  • Proof of purchase.

If the damage or defect is confirmed:

  • We will, at our discretion, repair, replace, or refund the affected product at no additional charge.

Failure to report damage within the specified timeframe releases us from any liability regarding the condition of the product.

4. Modifications to Policy

We reserve the right to modify or update this Shipping and Return Policy at any time without prior notice.

The version of the Policy in effect at the time of purchase shall govern that transaction.

5. Governing Law

This Policy shall be governed by and construed by the laws of Israel, without regard to its conflict of law principles.

6. Contact Information

For questions regarding this Policy or to initiate a return, please contact us at:
Email: [email protected]